The SYSPRO Learning Channel (SLC) is an educational on-line medium that delivers combined voice, data and video to the desktops of recipients and serves as a platform for live information dissemination and collaboration. A comprehensive library of recorded lessons provides 24/7 self-paced training. The SLC incorporates the use of a Learning Management System (LMS) that enables companies to gauge the educational progress of each SYSPRO user.

The LMS provides management with a control system to monitor student activity and obtain reports on the SYSPRO educational activities of each individual. The LMS provides each organization visibility of the learning track. This information provides companies with valuable insight into each employee's progress and allows management to determine how well educational and organizational objectives are being met.

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SYSPRO's primary goal is to continually improve customer service and, as such, our Customer Relations Department serves as the Voice of the Customer. Our Customer Relations representatives are chosen for their positive personalities, efficiency, empathy, intelligence and tenacity, and undergo continuous and rigorous customer service training.

SYSPRO customer relations representatives develop a relationship with each customer to provide the assurance of a friendly, impartial contact person on whom they can rely. SYSPRO customer relations representatives are in constant contact with each customer to confirm satisfaction and request feedback and suggestions so that we can continually improve our level of service.

Whether your business need is merely to modify the user interface, develop a custom program or an entire module, or create a link to a third party product, our professional services team will work with you to document and deliver your requirement.

SYSPRO e.net solutions facilitates version-independent solutions using the SYSPRO business objects (based on the Microsoft .NET technology). This reduces development time and ongoing maintenance costs by automatically adhering to the built-in SYSPRO security and business rules to ensure data integrity.

SYSPRO e.net solutions provides the platform that enables you to build service-orientated architecture (SOA). SYSPRO e.net solutions is the ideal tool for web development and providing an interface to remote or handheld devices such as cell phones or PDAs. These solutions encourage integration with third party products (that may be best-of-breed) or homegrown products, and facilitate collaboration with your trading partners - the essential links in your supply chain.

At SYSPRO, we understand that people learn differently, and we have adopted a variety of mediums in which to convey our message.

Education begins with the channel. A comprehensive Certification program has been established in order to ensure all channel partners have the skills required in order to sell, implement, support and train our customers.

SYSPRO provides a virtual university which focuses on self-help. Within this virtual university both the resellers and the end-user have access to a full range of education sources including manuals and tutorials, classroom training, on-site training, e-learning as well as encouraging users to participate in our on-line forums, user-groups and attendance at various events hosted worldwide.

The reseller training is designed to satisfy the requirements of new sales and support/implementation representatives of SYSPRO. Business Models are used to teach the corresponding business processes in a highly interactive environment.

We offer an implementation methodology for which we have standardized best practices around the world and which enables businesses to quickly reap the benefits of the powerful SYSPRO solution and to achieve renewed operational effectiveness.

SYSPRO's implementation methodology consists of the following phases: The first step is the detailed discovery phase which encompasses sessions with the customer providing the opportunity to question, redefine and streamline business processes.

Once the business processes are understood and defined, our consultants build a model of the solution that will be implemented. This is presented back to the company to approve the proposed solution.

Once the model has been accepted a project plan is put in place to implement the solution. The plan includes everything from data conversions and data entry to verifying the network and hardware requirements. Training is a key aspect in the implementation plan. Users who have been properly trained are able to utilize the full power and functionality of SYSPRO software and make a rapid transition to the new system.